FAQs

DEDAN provides coupon codes from time to time as a thank you to our customers. We provide loyalty coupon codes for repeat customers as well as general sale coupon codes that are available to all customers. Multiple coupon codes may not be combined on a single order. Join our mailing list to have future specials and coupons.

Orders typically ship within 5 to 7 business days. Typical transit depending on ship to location can be between 1 to 5 days.

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We accept most major credit cards, including VISA, MasterCard, American Express, and Discover. We also accept payments by check and through PayPal. Credit cards will be authorized while your order is being processed, but will not be charged until after your order has been shipped.

Payment is withdrawn once you place the order. 

In the rare instance when an order is damaged or the wrong product was received, we will make every effort to resolve the situation. Please contact us as soon as possible and we will assist in the exchange of a new product.

Once your order is placed, it will be processed and shipped within the stated time frame. If you need to make changes to or cancel your order, please contact us immediately by email at sales@dedan.com. Please note, we cannot guarantee that we will be able to make changes or cancel the order once the order reaches our shipping department. We will make every effort to comply with your request.

Please make your selections carefully and thoughtfully. 

We ship products using the United States Postal Service (USPS) for both standard and expedited shipping. Customers are provided with choices for shipping at the time of order. A shipment confirmation (for qualified orders) will be provided once your order is received by the selected shipping carrier.

U.S. Shipping Locations

Standard shipping applies to orders shipped to standard street addresses and P.O. Boxes in the continental United States, as well as APO/FPO or other U.S. armed forces addresses.

Shipments to the following U.S. locations will incur an additional $9.99 plus the standard shipping charge for each order: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, American Samoa.

Military Addresses

Delivery times to military addresses are influenced by many factors that are outside of our control. We are therefore unable to provide tracking or a specific delivery estimate. To avoid delays, when using an APO/FPO address, use “United States” as the country, regardless of the location of the recipient.

Expedited Shipping

Expedited shipping is available for orders shipping to standard street addresses in the continental United States and can be selected during the order process. 

Expedited shipping is not available for P.O. Boxes, Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands, and American Samoa addresses.

International Shipments

International orders can take up to 4-6 weeks (plus an additional week during holiday periods) to clear customs and be delivered. 

ALL DUTY (IMPORT TAX) ARE THE RESPONSIBILITY OF THE BUYER and may be required by your country before receipt of goods. Imprint Geek does not collect duty (import) taxes. Duty taxes can range from €27 to €30 depending on the product purchased. It is highly recommended for you to check your country’s import tax rate before placing your order.

DEDAN cannot be held responsible for delays in delivery resulting from acts of God or other circumstances beyond our control once your order has left our facility and is accepted by the selected shipping carrier. Estimated delivery dates provided by our system are based on delivery estimates published by either the U.S.P.S. or FedEx. Please refer to the tracking number on your shipment confirmation to monitor your order in transit to its final destination.

In the rare instance when an order is delayed or lost after it has left our facility, we will make every effort to resolve the situation on your behalf with the shipping carrier.

Please contact us as soon as possible.