DEDAN Supply Co.
Crafted for the good life.
FREQUENTLY ASKED QUESTIONS
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.
Do you have a customer support phone number?
Right now we don’t offer customer support by phone. We would advise live chat (if available at the time) or email.
Expect your order to ship within 3-5 business days of you placing the order.
US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out.
International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
All orders are shipping with tracking.
Shipping prices are based on weight and size:
Please allow a longer delivery time during seasonal shopping periods
Yes, all orders are shipped with tracking. You’ll receive the tracking number, as well as delivery updates, via email and/or text.
That depends if the item is seasonal. Please send a message with the item you want.
Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.
Sometimes orders are returned to sender as nobody was home to sign for the parcel.
Other reasons for returned to sender include an incomplete or incorrect shipping address.
We’ll ship it back out to you free of charge. Don’t worry, you’ll get your order!
If your order is 100% unique and custom made just for you, we do not accept returns / refunds.
If you have a problem with your order, let us know and we'll fix it for you.
Remember, we offer proof previews and unlimited revisions so you can make sure you're 100% happy with your print order before production!
All transactions on DEDAN's online store will appear on your statement as our parent company Tenom Group LLC.
